Job Openings

Software (SaaS) Product Manager Melbourne

Date opened: 10.27.2019.

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with our cross-functional global team to design, build and roll-out our SaaS based products in the Higher Education business domain.

Ideally you will be based in Melbourne, but we also encourage suitable interstate candidates to apply.

Your responsibilities:

  • Gain a deep understanding of the customer’s needs. Become adept in their terminology and key business processes; Be able to confidently present to customers at all levels of management.
  • Identify and articulate product enhancements to fill gaps. Generate new ideas that grow market share and improve customer experience.
  • Undertake market and competitive solution research, conduct user interviews in order to identify disruptive, innovative opportunities and create ideal user experiences
  • With the support of UI/UX designers, create wireframes to articulate and define new product functionality.
  • Act as a go-to person for the development teams for product development decisions and articulation of requirements
  • As the Product Manager, you will be the subject matter expert (SME) for the development team, drawing on the business domain knowledge you have acquired in the Higher Education space.
  • Work closely with the Product Development teams in product planning, release planning, and prioritisation of backlog work.
  • Engage in day-to-day activities with the Product development teams. This involves attending regular team meetings, leading refinement sessions, and engaging with the development team, providing direction and focus.
  • Support the sales team to position our product as the preferred technical solution in pre-sales conversations.
  • Conduct value-focused product demonstrations tailored to customer requirements, through onsite visits and via online meetings.
  • Gather requirements and facilitate Proof of Concept (POC)/Proof of Value (POV) engagements with prospects.
  • Contribute to the authoring of RFP/RFI response documents.

About You:

  • You have the following skills: product management, product development and strategy, excellent presentation skills, understanding the customer, requirements analysis, pricing, sales planning and competitive analysis.
  • Ideally, you will have a good appreciation of Higher Education business domain, and you will have a broad understanding of Higher Education IT landscape, or you will demonstrate an ability to rapidly domain expertise through your previous work experience.
  • Solid technical background with the knowledge or hands-on experience in software development and web technologies.
  • Experience with rapid and iterative software development methodologies
  • Knowledge of project management tools, such as Jira.
  • You are highly motivated, focused, and disciplined self-starter.
  • You enjoy working flexible hours to accommodate communication across different time zones.
  • You are customer focused, and you understand how to balance short term relationship imperatives with the ultimate goals of delivering the expected outcomes to our clients.
  • You are willing to travel interstate as required.
  • Strong (English) written and oral communication skills.

Culture and Benefits:

  • The opportunity to make a difference within a collaborative, small, but rapidly growing agile team.
  • Be an early stage hire and enjoy the benefits of a high growth phase
  • Work with industry-leading professionals
  • Flexible work arrangements.

Does this sound like you? Apply now to learn more about this opportunity and gain the chance to be a part of a growing technology company!

DevOps/SaaS Support Engineer Belgrade

Date opened: 09.09.2018.

We are looking for a competent and self-driven individual to work in our Belgrade office as DevOps/SaaS Support Engineer.

This is a full-time position and presents an excellent opportunity for Linux System Admin or Java Programmer who is interested in the more holistic view of their technical environments.

To be considered you will need to have experience in Linux administration and/or Java, with a willingness to further advance knowledge and experience in DevOps, Oracle Cloud services, DBA and support.

 

Essential duties:

  • To ensure smooth running and high uptime service of our Cloud-based SaaS solutions.
  • Provide Technical Systems installation, support and maintenance across various cloud environments, this is including configuration, upgrades, patching, backup, monitor, alert, provision and report.
  • Manage instance configuration, SSL certificates, snapshots and archive.
  • To respond to Service Desk Requests in accordance to agreed SLA (Service Level Agreement).
  • Meet contractual KPIs related to ticket response and resolution times, and customer satisfaction score.
  • Apply technical skills, problem-solving skills, and product knowledge to determine issue root cause, and implement workarounds and permanent issue resolutions.
  • Perform ongoing monitoring of SaaS Cloud Solution and proactively resolve any identified issues
  • Escalate any Software issues/defects to the development team and coordinate issue resolution
  • Escalate any cloud infrastructure issues to cloud services provider and coordinate issue resolution
  • Ensure that SaaS solution backups are performed and tested.
  • Perform regular Disaster Recovery testing.
  • Develop automated monitoring and alerting tools/scripts.
  • Produce monthly Support Service Reports.
  • Provide support during standard Serbian business hours (no requirement of after-hours or night work)

 

The following technical skills are highly desirable:

  • Experience in Linux with the ability to build servers in Cloud Environment, provide maintenance, monitoring, patching and remediation.
  • Experience in configuration and use of one of the Cloud Environments (AWS, Azure or Oracle Cloud)
  • One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (g. Docker, Jenkins, …)
  • One or more scripting language (e.g. Bash, PowerShell, Perl, Ruby, Python,…)
  • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat,..)
  • Networking protocols such as HTTP, DNS and TCP/IP
  • Experience with service desk tools, defect tracking and software version control tools (g. Jira, Git, SVN)

 

The following personal attributes are highly desirable:

  • Positive attitude, willingness to learn and apply new skills and approaches, team player
  • Attention to details and dedication to quality.
  • Keen interest in open source technologies
  • Degree education in Computer Science or a closely related subject

 

What are we offering:

  • Global IT Services Company (Cloud/SaaS Solutions, Software Development, Mobile Apps, IoT).
  • Opportunity to work on leading-edge
  • Working with the latest tools and technologies, the opportunity to innovate and be creative.
  • Will be provided with Oracle Cloud Training and Certification.
  • Will have mentoring and guidance from some of the best professionals in the industry.
  • Working within a friendly, small team in a collaborative manner.
  • Private health insurance

 

Quick learners, self-driven and motivated persons, even with less experience, are encouraged to apply.

Please apply by sending your Cover Letter and CV to hr@globalitfactory.com.