Global IT Factory provides a wide range of proactive support and maintenance services.

Services include:

  • Support & Maintenance services for the solutions implemented by Global IT Factory
  • Support & Maintenance services for the commercial-off-the-shelf (COTS) products & solutions
  • Support for products/solution custom developed by 3rd party vendors.
  • Our Support & Maintenance Services include:
  • 8×5 or 24×7 coverage
  • Level 1 (Call Centre), Level 2 and/or Level 3 support services
  • Support based on agreed SLAs for the response, restoration and resolution times.
  • Service Level Reporting
  • Proactive system capacity monitoring and planning
  • Ongoing system health and performance monitoring
  • Data backup and archiving
  • System security administration and audit facilitation
  • Support documentation maintenance
  • Structured knowledge transfer process from your current support service provider
  • Business continuity & disaster recovery support including periodic testing of readiness for the same